Get pdf printer driver

If I select Use the driver that is currently installed, I get "Unable to install printer. The handle is invalid. Element not found. We are using Windows Server standard on two different domains. The same behavior is happening with those servers as mentioned by others here.

We tried everything that has been mentioned here to try and resolve the issue but we have been unsuccessful. Just checking in to see if anyone has made any progress on this issue. The impacted servers cannot install any Type4 drivers and display Element not Found. Rolling back the updates resolves the issue, but given the recent print spooler exploits, this is not an option.

It would appear that for whatever reason, at some point installing the latest updates is causing the print to pdf or some other built-in driver to become corrupt. I think this is a different problem. This is caused by the printnightmare fix that Microsoft deployed. There are GPO entries that can be set to override the new "fix" but the turn the vulnerability back on. I worked aroung this by only allowing driver instalation from within my forest.

Hi, 1. There is a similar thread in QA forum that the user finally choose higher version of another PDF printer as workaround. What is the patched KB that has broken the PDF printer and you could post the details in user voice forum for the product team to check further. As far as option 2 is concerned, we do not have a second installed PDF printer. I will be testing which exact update is breaking the drivers and then relay that message to the user voice forum. Hi Luke, Thanks for the update.

It is appreciated for you to update the KB details here and we would like to test in VMs and reproduce your issue if possible. Sorry for the delayed response. I was waiting for the January patches to see if the issue would resolve itself. Unfortunately, it did not, but we have captured the patch that seems to be causing the issue. Per testing, once we uninstall KB, the print to PDF along with all other type 4 printers , begin to work again.

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If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.

Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable.

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